Withdrawal Policy

Right of Withdrawal

You may withdraw from the contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day you or a third party named by you (not the carrier) takes possession of the goods.

To exercise this right, you must notify:

Email: [email protected]

via a clear statement (e.g., email or letter) about your decision to withdraw.

Effects of Withdrawal

Upon withdrawal, we will reimburse all payments received, including standard delivery costs, within 14 days of receipt of your withdrawal notification.

Refunds will be made using the same payment method you used for the initial purchase. No fees will be charged.

We may withhold reimbursement until we receive the goods or you provide proof of shipment, whichever comes first.

Return Conditions for VEXDER Smart Bundle

Your purchase includes three items:

• VEXDER Smart Device
• Pod (empty)
• Lanyard

To qualify for a refund:

• Device: Must be undamaged, clean, and resaleable, including all original packaging, accessories, and manuals.
• Pod: Must be unused. Any pod that has been used, filled with liquid, or tampered with cannot be returned.
• Lanyard: Must be unused and in original condition.

Partial returns or damaged items:

• If any item is damaged, missing, or used in a way that reduces resale value, your refund may be reduced to reflect the diminished value.
• If all items are returned in proper condition, full reimbursement applies.

All items should be returned without undue delay and no later than 14 days from the withdrawal notification.

You bear the direct cost of returning the goods, unless otherwise agreed.

Exclusions / Special Cases

The right of withdrawal does not apply to:

• Products that are personalized or pre-configured
• Used pods (any pod that has been filled, inhaled from, or removed from original packaging)
• Products damaged through misuse or non-compliance with handling instructions
• Sealed electronic software which cannot be returned after unsealing, if the seal has been removed